How can we help you?

Eptica is leading provider of online customer service software. Our belief is that we are currently in a period of fundamental channel shift as more and more customers choose to engage with organisations using the internet.

Eptica solutions enable these interactions to be optimised to improve both customer experience and buisiness effectiveness.

“The combination of Eptica and multimedia answers is putting the customer in the driving seat and enabling them to solve their queries quickly, at their own convenience.”

Patricia Hamed, Manager of Customer Communications Centre, Panasonic UK

Case Study »

“Due to Eptica we’ve reduced inbound emails by half. Our agents are consequently able to spend more time helping customers pick the best holiday option for them which in turn has increased our sales conversion rates by 5%.”

Sean Power
Sales Manager
Haven Holidays

Case Study »

“The combination of Eptica and multimedia answers is putting the customer in the driving seat and enabling them to solve their queries quickly, at their own convenience.”

Patricia Hamed, Manager of Customer Communications Centre, Panasonic UK

Case Study »


Contact Us

+44 (0)1223 370 100

Find out how we can help you to optimise your multichannel customer service.

Demo Request
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Latest Downloads

The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

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Best Practice Guide: Web Customer Service Guide

This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

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Benefits

  • Reduce inbound emails by half
  • Reduce inbound calls by 30% and more
  • Reduce repeat emails by 25%
  • Reduce email handling time by 50%
  • Improve first contact resolution to more than 90%
  • Increase sales conversion